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1. My order arrived damaged. What can I do ?

We are very sorry. Please contact our customer services department under helpme@panque.de if something in your order has arrived damaged.

2. Can I return my order?

We accept returns up to 30 days after delivery. As long as the product has not been used or engraved, we will issue a full refund once the item has been received at our warehouse.

3. How long is the Panque warranty ?

All Panque Products orders are covered against manufacturing defects for a period of 2 years of guarantee after purchase.

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